How We Help

Being a parent is one of life’s most rewarding experiences – but it can also be the most challenging.

How Parent Line Works

If you need some help or support or just want to talk through a parenting issue, our counsellors are here for you.

Parent Line counsellors provide confidential and non-judgmental advice and support for parents, carers or professionals living in NSW, seven days a week. 

Parenting Stories

Being a parent is a universal experience for many people. While each child (and their family) is unique, there are many common themes. Hearing other parents’ stories can be a source of comfort and can help us to feel less alone. It can also be a great way to get new ideas, strategies and hope that things can be different in our own families.

Frequently Asked Questions

Find the answers to common questions about Parent Line — including who we are, what you can talk about, who can call and how your information is treated.

24 Hour Emergency Contacts

For immediate parenting help outside of our counselling hours:

24 Hour Emergency Contact Numbers

Family & Community Services Reporting Line 132 111
Lifeline 13 11 14
Police 000
Mental Health Access Line 1800 011 511
Health Direct 1800 022 222

For Domestic and Family Violence Support

Domestic Violence Line 1800 656 463
Women's Legal Service NSW 1800 801 501
Indigenous Women's Legal Contact Line 1800 639 784
Men's Referral Service 1300 766 491

Parent Line is funded by the NSW Government through The Department of Communities and Justice. Parent Line is proudly managed by CatholicCare.

Parent Line acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the traditional custodians of the lands where we live, learn and work.