How Parent Line Works

If you need some help or support or just want to talk through a parenting issue, our counsellors are here for you. 

Parent Line counsellors provide confidential and non-judgemental advice and support for parents, carers or professionals living in NSW, seven days a week. 

Phone Counselling 1300 1300 52

Phone counselling is the quickest way to get support. We are open from 9am to 9pm weekdays, 4pm to 9pm weekends. You can also call and leave a message outside of our opening hours, and we will get back to you when we are next open.

Counselling Via Email

Use our online form to email us and we’ll reply the next business day.

Our service is confidential and our experienced counsellors are here to listen, to support and to provide guidance without judgement. For further information check out our Frequently Asked Questions.

What Can I Talk About?

We welcome calls from parents and carers about a range of parenting issues. We can help with anything from:

 

  • Questions about child development
  • Ideas for understanding and responding to your child’s behaviour
  • Support during family changes such as the death of someone close
  • Family separation

 

  • Supporting a child experiencing anxiety
  • Feeling alone and frustrated as a parent
  • Friendship problems
  • Parenting a child with a disability

We can help with positive parenting strategies, useful information and referrals to a variety of face-to-face services. Parent Line is also a place to explore frustrations, feel supported and discuss different options to create more harmonious family relationships.

You can talk to our qualified counsellors about any issues to do with parenting.

Top Concerns of Parents Contacting Parent Line:

We also support parents and carers with serious issues such as domestic violence and parental substance use and how these impact on children. We cannot record or investigate reports of risk of harm to a child, or intervene directly. If you are aware of a child or young person who has been harmed or is at risk of immediate or ongoing significant harm,
please contact the Child Protection Helpline on 132 111.

What To Expect On A Call

    When you call Parent Line you will be connected with a qualified counsellor who will listen to your situation without judgement and aim to provide you with evidence-based strategies and information as well as emotional support to improve you and your family’s wellbeing.

    What to expect on a call

    • Our counsellors will listen to your concerns and problems
    • Ask questions to get a better understanding of what’s happening
    • Work with you to provide support and guidance
    • Help you to sort out issues that are most important to you
    • Help you to develop strategies for managing those issues
    • You will also be asked to provide basic statistical information including a postcode or suburb, and how you heard about our service
    • All calls are confidential and private, unless we have concerns about your safety or someone else’s safety
    • Some problems are complex and it may take more than one counselling session before helping you to find the right solution

    Your counsellor may also provide you with options to gain further parenting information and support through parenting courses. You can view a number of our recommended courses here.

    Contact Us

    Parent Line is open from 9am to 9pm Monday to Friday and 4pm to 9pm on Saturday and Sunday.

    We are closed on public holidays.

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    Get In Touch

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    Parent Line is funded by the NSW Government through The Department of Communities and Justice. Parent Line is proudly managed by CatholicCare.

    Parent Line acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the traditional custodians of the lands where we live, learn and work.