Parent Line is a free telephone counselling and support service for parents and carers with children aged 0 to 18 who live in NSW.

Our Counselling Hours

Our team of trained, professional counsellors are available 
9am to 9pm Monday to Friday
 and 4pm to 9pm on weekends.

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Call Us 1300 1300 52

9am to 9pm Weekdays
4pm to 9pm Weekends

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Contact Us

Use our online form to email us and we'll reply the next business day.

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Emergency (24 Hrs)

What Can I Talk About?


Parent Line receives calls from parents, carers and professionals who have questions or concerns about a child or young person. Our qualified and caring counsellors can help you whether you are caring for a baby, child or teenager.

Take The Survey Now

If you have had contact with a Parent Line Counsellor in the last 12 months, we would love to hear your feedback.

It’s confidential and will only take around 5 minutes.

24 Hour Emergency Contacts

For immediate parenting help outside of our counselling hours:

24 Hour Emergency Contact Numbers

Family & Community Services Reporting Line 132 111
Lifeline 13 11 14
Police 000
Mental Health Access Line 1800 011 511
Health Direct 1800 022 222

For Domestic and Family Violence Support

Domestic Violence Line 1800 656 463
Women's Legal Service NSW 1800 801 501
Indigenous Women's Legal Contact Line 1800 639 784
Men's Referral Service 1300 766 491

Parent Line is funded by the NSW Government through The Department of Communities and Justice. Parent Line is proudly managed by CatholicCare Sydney.

Parent Line acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the traditional custodians of the lands where we live, learn and work.

Parentline 1300 1300 52