About Parent Line

For more than 25 years Parent Line counsellors have been supporting families across NSW. Parent Line is a telephone counselling, information and referral service for parents or carers of children aged 0 to 18 who live in New South Wales. Our service includes the Early Childhood Intervention Infoline since early 2011, providing information and support about concerns about child development, disabilities and developmental delays.

Calls are answered directly by our team of trained, professional counsellors. Our staff are paid professionals with training in parenting programs and qualifications in social work or psychology. Each of our counselling staff have many years of experience in helping families deal with ordinary parenting dilemmas and a range of more difficult problems.

We can also provide support and information for professionals working with parents and children, including advice for supporting parents, referral to services, details about how we can support families, newsletter articles and more.

Parent Line has been supporting NSW parents for over 25 years. We support thousands of families each year.

We are funded by the NSW Government through Department of Communities and Justice.

Parent Line is proudly managed and operated by CatholicCare Sydney.

Contact Us

Parent Line is open from 9am to 9pm Monday to Friday and 4pm to 9pm on Saturday and Sunday.

We are closed on public holidays.

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Parent Line is funded by the NSW Government through The Department of Communities and Justice. Parent Line is proudly managed by CatholicCare.

Parent Line acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the traditional custodians of the lands where we live, learn and work.