How We Help
Being a parent or carer to children is one of life’s most rewarding experiences, but it can also be the most challenging.
That’s why Parent Line NSW is here to help.
How Parent Line NSW Works
Parent Line NSW is a free telephone counselling, information and referral service for parents and carers of children aged 0-18 in New South Wales. Our experienced and qualified counsellors provide support for parenting and child-related issues.
Our service is also available for professionals and educators.
Parent Line is open seven days a week, Monday to Friday (9am-9pm) and Saturday & Sunday (4pm-9pm).
If you need to use an interpreter we can arrange assistance through the Translating and Interpreting Service. Just call us on 1300 1300 52, give us a few details and we’ll take care of the rest.
*Please note that we are closed on public holidays.
If you’re a parent or carer and need some help, support or just want to talk through a parenting issue, our counsellors are here for you.
Parenting Stories
Parenting is a universal experience, yet every child and family is unique. Hearing other parents’ stories can offer comfort, reduce feelings of isolation, and inspire new ideas, strategies, and hope for change within our own families.
Frequently Asked Questions (FAQs)
Find the answers to common questions about Parent Line NSW—including who we are, what you can talk about, who can call and how your information is treated.
24 Hour Emergency Contacts
For immediate parenting help outside of our counselling hours:
24 Hour Emergency Contact Numbers
Child Protection Helpline 13 21 11
Lifeline 13 11 14
Police 000
Mental Health Access Line 1800 011 511
Health Direct 1800 022 222
For Domestic and Family Violence Support
Domestic Violence Line 1800 656 463
Women's Legal Service NSW 1800 801 501
Indigenous Women's Legal Contact Line 1800 639 784
Men's Referral Service 1300 766 491
Parent Line is funded by the NSW Government through The Department of Communities and Justice. Parent Line is proudly managed by CatholicCare Sydney.
Parent Line acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the traditional custodians of the lands where we live, learn and work.
