Parent Line NSW is a free telephone counselling and support service
for parents and carers with children, aged 0 to 18 years, who live
in New South Wales.
Our Counselling Hours
Our team of trained and professional counsellors are available
9am to 9pm Monday to Friday and 4pm to 9pm on weekends.
Call 1300 1300 52
9am to 9pm (weekdays)
4pm to 9pm (weekends)
Contact us
Submit an online enquiry form and we'll reply the next business day.
Emergency Support (24 Hrs)
Call 000
Lifeline 13 11 14
Emergency contacts
What is Parent Line NSW?
What Can I Talk About?
Parent Line NSW receives calls from parents, carers and professionals who have questions or concerns about a child or young person. Our qualified and caring counsellors can help you whether you are caring for a baby, child or teenager.
Latest News
Tips for parents with children starting primary school
Starting school will naturally bring up a range of emotions for both parents, carers and children. Here are some practical tips to help parents and carers support their child to manage these emotions: Being aware that starting school brings lots of different emotions...
Parenting After Separation
Parenting during separation or as a separated parent can be challenging. Learn how Parent Line supports parents with practical guidance and coping strategies.
Social Media Age Limit: Practical Tips for Parents Navigating the Transition
As Australia introduces restrictions on social media platform access for children, many parents and carers are wondering how this will impact their children, and what they can do to support them through the transition.
Have you called?
Give us your feedback.
Help us to improve our service. If you’ve contacted Parent Line in the last 12 months, we’d love to hear your feedback.
It’s confidential and will only take around 5 minutes.
24 Hour Emergency Contacts
For immediate parenting help outside of our counselling hours:
24 Hour Emergency Contact Numbers
Child Protection Helpline 13 21 11
Lifeline 13 11 14
Police 000
Mental Health Access Line 1800 011 511
Health Direct 1800 022 222
For Domestic and Family Violence Support
Domestic Violence Line 1800 656 463
Women's Legal Service NSW 1800 801 501
Indigenous Women's Legal Contact Line 1800 639 784
Men's Referral Service 1300 766 491
Parent Line is funded by the NSW Government through The Department of Communities and Justice. Parent Line is proudly managed by CatholicCare Sydney.
Parent Line acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the traditional custodians of the lands where we live, learn and work.
