What you can talk about
Line receives calls from parents, carers and professionals who with questions
or concerns about a child or young person. We cover the full range of issues
from a child’s birth right through to when they are 18 and become young adults.
You can call us to talk about any concerns that you may have, however with some
medical and legal issues we may suggest an alternative service to make sure
that you get the best advice possible.
Some of the more common things that people call about are:
- The physical, emotional and social development of infants, children and young people.
about infant care, such as concerns about feeding, settling and child care.
about the best ways to manage children's behaviour.
about relationships, including between parents and children, children and their
siblings and between children and their peers.
issues such as bullying, behavioural issues and school refusal.
with parenting transitions such as becoming a step-family, parenting after
separation and moving house or schools.
and concerns about adolescent development and adolescent parenting challenges
such as cyber-bullying, sexual behaviour and drug and alcohol misuse.
We also support parents and carers with serious issues such as domestic violence and parental substance use and how these impact on children.
have concerns about the wellbeing of a child, we can talk to you about:p>
Ways to prevent children being harmed
- What child abuse is and what to do about it
- How to identify when a child is at risk of harm
- How to talk to and support a parent or family when you think a child is at risk of harm
- Options for professional support
We cannot record or investigate reports of risk of harm to a child,
or intervene directly. If you are aware of a child or young person who has been
harmed or is at risk of immediate or ongoing significant harm, please contact
the Department of Community Services Helpline on 132 111.